Cancellation & Refund Policy

Last updated: August 2026

At Stupid3d, many of our products are personalized and customized specifically according to customer requirements. This policy explains when orders can be cancelled, returned, replaced, or refunded.

Order Cancellation

Customers may request cancellation of a regular, non-customized order within 24 hours of placing the order, provided that the order has not already been shipped.

To request a cancellation, contact us as soon as possible with your Order ID.

Once the 24-hour cancellation period has passed or the order has been shipped, cancellation may not be available.

Customized and Personalized Orders

Customized and personalized products are made specifically according to the customer's requirements.

Once production of a customized or personalized product has started, the order cannot be cancelled.

Customers are responsible for checking names, text, logos, images, colors, and other customization details before placing the order.

Change of Mind

We do not accept returns or refunds simply because a customer changes their mind, does not like the product, or no longer wants the product.

This is particularly applicable to customized and personalized products that are made specifically for the customer.

Damaged Products

If a product arrives damaged, the customer may choose between:

  • A replacement product, or

  • A refund, where applicable.

The issue must be reported within 48 hours of delivery.

Customers must provide clear photos and/or videos showing the damage, along with the Order ID and relevant packaging details where possible.

Wrong or Defective Products

If Stupid3d sends the wrong product or the product has a manufacturing or printing defect, the customer may request a replacement.

The issue must be reported within 48 hours of delivery with the Order ID and clear photos/videos of the product.

After reviewing the issue, Stupid3d will determine the appropriate resolution.

Return and Replacement Shipping

If the issue is caused by Stupid3d, such as a wrong, damaged, or defective product, Stupid3d will cover the applicable return or replacement shipping costs.

If the issue is caused by incorrect information provided by the customer, additional shipping charges may apply.

Non-Returnable Products

Customized and personalized products are non-returnable and non-refundable except in cases involving:

  • Product damage during delivery

  • Manufacturing or printing defects

  • Incorrect product sent by Stupid3d

Regular products may be subject to the applicable cancellation and refund conditions described in this policy.

Refund Processing

If a refund is approved, it will be processed through the applicable payment method or payment service provider.

The time taken for the refund to appear in the customer's account may depend on the payment provider and the customer's bank.

How to Request a Cancellation, Replacement, or Refund

Please contact us with:

  • Order ID

  • Customer name

  • Description of the issue

  • Photos/videos where applicable

Requests should be submitted within the applicable time period mentioned in this policy.

Contact Us

For cancellation, replacement, or refund requests, contact:

Stupid3d

Email: support@stupid3d.com
WhatsApp: 6263109106 / 8519091904
Address: Scheme No. 78, Vijay Nagar, Indore, Madhya Pradesh, India
Business Hours: Monday–Saturday, 10:00 AM–8:00 PM
Instagram: @stupid.3d

We will review each eligible request and assist you according to this policy and applicable consumer protection laws.